Considering the call centre developments in e-HRM: ...

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Section title Considering the call centre developments in e-HRM: lessons learned and future directions
Section author(s) Wendy R. Carroll
Book title Encyclopedia of Human Resources Information Systems: challenges in 3-HRM
Book editor(s) Teresa Torres-Coronas, Mario Asias-Oliva
Date 2009

Using APA 6th Edition citation style.

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