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Woodside, A. G., & MacDonald, R. M. (1994). General system framework of customer choice processes of tourism services. In R. V. Gasser & K. Weiermair (Eds.), Spoilt for choice: decison making processes and preference changes of tourists: intertemporal and intercountry perspectives: proceedings of the International Conference at the University of Innsbruck, November, 1993 (pp. 30-59). Vienna.