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Presented at the Canadian Industrial Relations Association Conference (CIRA), Toronto, June, 2005
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Presented at the Academy of Management Conference (AoM), Hawaii, August, 2005
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Presented at the Administrative Science Association of Canada (ASAC), Toronto, May 2005.
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Presented at the Atlantic School of Business (ASB) in Halifax, Oct. 2004
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Presented at the Sprott School of Business Doctorial Consortium, Ottawa, April, 2005 [Paper co-awarded best paper and awarded one of the best presentation awards].
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Presented at the Atlantic School of Business (ASB) Conference in Halifax, October, 2005
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Presented at the Academy of Management Conference (AoM), Atlanta, August 2006
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Presented at the Administrative Science Association of Canada (ASAC, Toronto, May, 2005
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Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Bud...
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Mental illness has become one of the leading reasons for absenteeism in Canadian workplaces. Employers are challenged to become more aware, educated, and active about mental illness in order to assist employees with workplace accommodations. In the 2006 report by Kirby and Keon, stigma was highlight...
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Since the introduction of instant messaging programs in the mid-1990s, the use of social media tools has grown exponentially. As popular social networking Web sites such as Facebook and MySpace become more prevalent, employers and employees alike, are faced with a new reality – dealing with an inc...
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Prince Edward Island (PEI) is facing significant decreases in population and resulting labour force based on current labour force dynamics. Projections show that Prince Edward Island has aging population and fewer births, leading to a shrinking population base from which to draw on for the labour fo...
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The need for a country to innovate has always been important to ensure a growing economy, but with the continued progress towards globalization there has been increased emphasis on the development of a knowledge economy driven by innovation. Two recent documents, Mobilizing Science and Technology to...