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Contact centre management
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Union Involvement with New Technology Decisions
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Presented at the Canadian Industrial Relations Association Conference (CIRA), Toronto, June, 2005
Foucault, Bakhtin, and Agency in Organizational Studies
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Presented at the Academy of Management Conference (AoM), Hawaii, August, 2005
Is there a relationship between information technology adoption and human resource management?
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Comparing Union and Non-union Status: Initial Findings from Canadian Contact Centres
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Technology Adoption in Business Schools: Exploring the Decision Making Rationales and Pedagogical Implications
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Presented at the Atlantic School of Business (ASB) Conference in Halifax, October, 2005
Managing power and resistance: Making critical sense of call centre management
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Presented at the Academy of Management Conference (AoM), Atlanta, August 2006
Examining information communication technology in academia
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Identity and Resistance in Call Centres: Towards a Critical Sensemaking Approach
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Presented at the Administrative Science Association of Canada (ASAC, Toronto, May, 2005
The relationship between organizational culture and quit behavior: Evidence from Canadian call centres.
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