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Despite a growing interest in the import ance of technology management, relatively little research has addressed technology issu es from the persp ective of small and medium enterprises. This paper uses data from a national study of manufacturing firms to examine the factors associated with percepti...
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Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Bud...
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Mental illness has become one of the leading reasons for absenteeism in Canadian workplaces. Employers are challenged to become more aware, educated, and active about mental illness in order to assist employees with workplace accommodations. In the 2006 report by Kirby and Keon, stigma was highlight...
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Since the introduction of instant messaging programs in the mid-1990s, the use of social media tools has grown exponentially. As popular social networking Web sites such as Facebook and MySpace become more prevalent, employers and employees alike, are faced with a new reality – dealing with an inc...
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Prince Edward Island (PEI) is facing significant decreases in population and resulting labour force based on current labour force dynamics. Projections show that Prince Edward Island has aging population and fewer births, leading to a shrinking population base from which to draw on for the labour fo...
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The need for a country to innovate has always been important to ensure a growing economy, but with the continued progress towards globalization there has been increased emphasis on the development of a knowledge economy driven by innovation. Two recent documents, Mobilizing Science and Technology to...
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Although there has been extensive research about managing the costs of health and benefit plans, there has been little focus on preventative approaches such as healthy workplaces. To date, the research has focused on the reasons why organizations should take a proactive approach. However, there h...
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Executive Summary: Labour markets in Canada continue to be affected by three principle forces of change, namely globalization of competition, technological advances, and changes in the demographic structure of the workplace (Maxell & Saunders, 2003). Elizabeth Beale, President of the Atlantic Provin...
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Researchers have been examining barriers and challenges for women in leadership positions from a variety of perspectives since the 1980's when the "glass ceiling" concept was coined. More recently researchers have been examining whether women are being placed in precarious leadership positions. Rya...
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Deficiencies in a number of key human resource-related areas have been identified as potential threats to the Canadian biotechnology sector's success. Given its importance as an emerging industry and, its pressing needs relative to leadership and human resource (HR) practice development, the biotech...
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The bulk of research on expatriate assignments has been focused on traditional expatriate assignments which typically involves a timeframe of over a year or more. Research has shown that the traditional expatriate assignments are plagued by high costs, high failure rates, and low rates of retention....
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Employee engagement has become an important measure of employee performance and it has been linked to higher overall firm performance outcomes. Studies have shown that employee engagement may be impacted by both organizational culture and ethical workplace climate. For example, organizational cultur...
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Workplace bullying is costing organizations millions if not more each year. The costs associated with workplace bullying come from loss of productivity, legal settlements and loss of good employees who have been bullied and chose to leave the organization. Workplace bullying has negative effects on ...