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Presented at the Canadian Industrial Relations Association Conference (CIRA), Toronto, June, 2005
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Presented at the Academy of Management Conference (AoM), Hawaii, August, 2005
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Presented at the Administrative Science Association of Canada (ASAC), Toronto, May 2005.
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Presented at the Atlantic School of Business (ASB) in Halifax, Oct. 2004
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Presented at the Sprott School of Business Doctorial Consortium, Ottawa, April, 2005 [Paper co-awarded best paper and awarded one of the best presentation awards].
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Despite a growing interest in the import ance of technology management, relatively little research has addressed technology issu es from the persp ective of small and medium enterprises. This paper uses data from a national study of manufacturing firms to examine the factors associated with percepti...
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Presented at the Atlantic School of Business (ASB) Conference in Halifax, October, 2005
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Presented at the Academy of Management Conference (AoM), Atlanta, August 2006
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Presented at the Administrative Science Association of Canada (ASAC, Toronto, May, 2005
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Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Bud...
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